Warranty & Refund Policy | Sync Ergonomics

Warranty, Return & Refund Policy

Return and Refund Policy

This section covers all warranty, liability, service, crash replacements, and our general return and refund policy related to all Sync Ergonomics products which includes any product with the Sync Ergonomics brand mark and word mark sold directly from Sync Ergonomics to its associated service providers, dealers, aftermarket customers and OEM customers.

General Return & Refund Policy

We want you to be completely satisfied with your Sync Ergonomics purchase. Therefore, we offer return and refund options.

Return Window

We accept returns within two weeks (14 days) after the product has been shipped to your address.

Change of Mind Returns

We understand that sometimes a product might not be exactly what you expected. We accept 'change of mind' returns under the following conditions:

The product must be unused.
The product must be returned in its original, unopened packaging.
You must provide the original proof of purchase.

Refund Amount

For eligible returns (including those for change of mind or under consumer guarantees where applicable), we will refund the full amount of the product cost. Please note that shipping costs, any custom duties or taxes applied, and card processing fees are non-refundable.

Shipping Costs: These costs are incurred by us to transport the product from our facility to your specified delivery address. Once the service has been rendered by the shipping carrier, these costs are generally non-recoverable by Sync Ergonomics.
Custom Duties and Taxes: These are charges imposed by your country's customs authorities on imported goods. They are typically collected by the government of the importing country and are not retained by Sync Ergonomics. As such, we are unable to refund these amounts. You may be able to reclaim these duties directly from your local customs authority, depending on their regulations.
Card Processing Fees: These fees are levied by payment processors for each transaction. As these are third-party charges and are incurred at the time of the original purchase, they are non-refundable.

Warranty Policy

This section covers all warranty, liability, service and crash replacements related to all Sync Ergonomics products which includes any product with the Sync Ergonomics brand mark and word mark sold directly from Sync Ergonomics to its associated service providers, dealers, aftermarket customers and OEM customers.

Product Life

All bicycle products have a limited product service life which is determined by usage rate, rider and system weight, correct assembly, materials, processes, impact damages, product design and environmental conditions.

All these variables contribute to the service life of the product. Sync Ergonomics recommends bicycles with Sync Ergonomics products be examined regularly by a qualified bicycle mechanic for early signs of product fatigue and/or product damage.

These checks should include:

Regular visual checks for cracks
Deformations
Surface irregularities
Any sign of irregular product wear
Signs of wear on both plastic and alloy parts
Bolt torque

Should the product show any signs of the above issues, stop using the product immediately. Failure to do so could lead to personal injury and or death.

Weight Limit

All Sync Ergonomics products are suitable for riders up to a maximum of 100 kg or 220 lbs. Exceeding this this weight limit would void the Sync Ergonomics warranty immediately.

Intended Usage

All Sync Ergonomics products are designed for their intended purpose as specified in their product descriptions and specifications. If products are used in any manner other than the original intended use, this could lead to personal injury and or death. In addition, this would void the Sync Ergonomics warranty immediately.

12-Month Limited Warranty

At Sync Ergonomics, we provide a limited 12-month warranty for original owners of the product beginning from the date of purchase from Sync Ergonomics or Sync Ergonomics associated service provider. This warranty covers all manufacturing defects and craftsmanship for the duration of this period.

The original proof of purchase must be supplied to confirm the original owner of the Sync Ergonomics product and the purchase date.

When a product is confirmed defective and still within the warranty coverage period, it will be replaced and or repaired at the sole discretion of Sync Ergonomics, at no charge. In the event of a replacement, if the original product is not available, then at Sync Ergonomics’ discretion, it will be replaced with a product of equivalent or similar value.

** 3D printed plastic components are not covered under our 12-month warranty

** Foam components such as grips and pads, are not covered by our 12-month warranty

Areas not covered by this warranty:

If proof of purchase is not presented. Proof of purchase can be the original purchase invoice or receipt only.
The product is used in a manner other than its original intended use.
Products not purchased from Sync Ergonomics, or an official Sync Ergonomics reseller.
Regular wear and tear and fatigue life beyond the coverage period.
Damage caused by transportation or mishandling of the product including but not limited to; shipping, crashes, incorrect installation, lack of regular service, corrosion, accidents, aggressive cleaning liquid agents, faulty repair and anything that does not constitute material and workmanship defects.
Products beyond the 12-month coverage period.
Second hand products.
Labor and freight costs incurred in the service and replacement of the product.
Damage caused by using incompatible parts and accessories.
Products used in non-recreational situations.
Any form of custom modification of the original product(s).
Accessories such as but not limited to grips, bar tape, computer mounts etc.,

Sync Ergonomics reserves the right to modify this warranty at any given time Liability Limitations

Sync Ergonomics will not be liable for any product damages beyond the scope allowed for local laws and regulations.

This warranty is only valid for the original owner, is not transferable and only covers to the limit of either repairing or replacing a product which is considered defective at the sole discretion of Sync Ergonomics.

Original owners have legal rights as defined in this policy and you may have other legal rights granted by the local consumer laws of the state, province and or country of where the product was originally sold. If this warranty does not provide the basic rights of the domestic territory, then it shall be modified in accordance with local regulations and laws.

The warranty set out on this page is the only warranty offered for the product and is only offered to the original customer.

When a product is replaced and or repaired at no charge as part of the original warranty coverage, the warranty period is not renewed or extended. The replaced or repaired product is only covered within the time frame of the original purchased item’s warranty. In addition, the original product returned to Sync Ergonomics, becomes the property of Sync Ergonomics should it be replaced at Sync Ergonomic’s discretion. Counterfeit products are not covered under our warranty policy.

Claim Procedure

Any warranty claims must be processed directly through Sync Ergonomics, as detailed in our “Returns Policy” (referring to the new General Return & Refund Policy section). Sync Ergonomics will not accept any claims from customers that did not purchase their product(s) from Sync Ergonomics, or a Sync Ergonomics associated service provider.

Original proof of purchase is vital as it authenticates the original ownership of the product. All products returned and shipped to Sync Ergonomics must be cleaned and packaged properly unless otherwise specified. Labor and freight costs incurred in the service and replacement of the product are at the cost of the owner.

Customers who are making a warranty claim must provide:

Original Proof of Purchase such as a receipt or electronic receipt
Customer contact details
Detailed description of the issue or problem experienced
List of products used in conjunction with the defective product
Supporting images, showing product setup

Crash Replacement

In the event that your Sync Ergonomics products are damaged in an incident that falls outside our warranty policy, we offer a “Crash Replacement’ scheme to assist you in getting back up to speed as quickly as possible. Where applicable, a 30% discount will be provided on replacement parts. As situations differ depending on the damaged item, please contact Sync Ergonomics should your product be damaged from a crash.

Crash Replacement Liability Limitations

Original purchase documentation must be provided. The age and condition of your equipment will be taken into consideration and normal wear and tear is not covered.

Sync Ergonomics will not be liable for any product damages beyond the scope allowed for local laws and regulations. Any discount provided will be applied to the replacement part(s) for the damaged item(s) only.

Original proof of purchase is vital as it authenticates the original ownership of the product. Crash replacement is only valid for the original owner, is not transferable and only covers to the limit of either repairing or replacing a product at a discounted rate at the sole discretion of Sync Ergonomics.

When a discounted replacement product is provided as part of the crash replacement coverage, the warranty period is not renewed or extended. The replaced or repaired product is only covered within the time frame of the original purchased item’s warranty. In addition, the original product returned to Sync Ergonomics, becomes the property of Sync Ergonomics should it be replaced at Sync Ergonomic’s discretion.

All products returned and shipped to Sync Ergonomics must be cleaned and packaged properly unless otherwise specified. Labor and freight costs incurred in the service and replacement of the product are at the cost of the owner.