Sync is located in Melbourne, Australia.

All products are shipped from our Melbourne warehouse.

Sync offers one level of aerobar solution – Aerobar Three.

Aerobar Three is bike specific, meaning, we offer a range of Fit Kits, for bike-specific compatibility.

Yes, Aerobar Three is easily configured to the UCI rules, specific to your height and UCI Category.

Please see our Selection Guide in our Technical Resources for more.

We offer three extension lengths, Small, Medium and Large.

Select size based on forearm length, or UCI requirement.

Please see our selection guide in our Technical Resources for more.

Most common modern-day TT bikes are compatible with Aerobar Three.

Please see our Technical Resources for full
compatibility.

This is determined by your bike.

By our nomenclature, bikes with a single central spacer are “Centre Stack” and bikes with two spacer stacks are “Dual Stack”.

Please see our Technical Resources for more information on bike-specific compatibility.

Most orders are fulfilled within 48 hours.

We ship domestically (AUS) using TNT Express or AUS Post Express. Deliveries are 24-48 hours, depending on location.

We ship internationally using DHL Express only. Deliveries are 2-5 working days, depending on location.

Our Shipping Policy can be viewed here.

All domestic orders (Australia) have 10% GST included in the purchase price.

All international orders, outside Australia do not incur tax at the time of purchase.

Tax and import duties are charged when the goods enter the destination country and are billed to the receiver by DHL. This is standard export and import procedure.

Inline with EU 14-Day Return Right, we offer the right to return goods from the day of delivery.

Goods must be brand new and unused (never mounted to a bike), and must be returned undamaged.

The cost of return shipping is at the buyers expense, and goods must be received within 14 days of Sync being notified of the return.

Shipping costs, import fees and duties, and card processing fees are not refundable. These amounts are deducted from the original amount paid during purchase.

Our Refund Policy can be viewed here.

Sync Ergonomics offers a 12-month warranty on all carbon fibre and aluminium components, from the date of purchase.

Wear and tear such as salt water or sweat induced corrosion is not covered by warranty, where it is the responsibility of the user to reasonably look after and maintain their bicycle components.

Sync Ergonomics is happy to work through each crash replacement request in a fair way, ensuring safe function of our products in use. We will always do the maximum we can to get you back on the road as quickly as possible, at minimal cost.

Please contact sales@syncergonomics.com with your purchase receipt and photos of your damaged products.